Go back to the customer invoice from the invoice module then click on the “ordering party” filter and select your customer (company or private individual).
Note that if you have printed the customer invoice on the “receipt” support, you can use a handheld scanner to scan the barcode on the receipt and blgCloud will directly display the customer invoice (by positioning the cursor on the general search engine) :
When you are on the customer invoice click on “create a credit note” :
On the “create a credit note” window you can delete the article that won’t be linked to the credit note by clicking on the X,
For example, we are going to delete the second line article and indicate a quantity of 25 on the first , instead of 30:
In the case of a standard return of customer goods, the article will be returned to stocks. By default the “return” button is checked in order to re-increment the articles in stock, click on “save” :
On the DN (customer return), indicate the “delivered” state, remember to check and indicate the recipient deposit, and the status of return: